Frequently Asked Questions - AIRBOX SITE WIDE TAG

AIRBOX

Logo-airbox-shopping-retina

MY ACCOUNT

About Us

AIRBOX is an air and sea freight company, we provide online shopping, international courier service and other complementary transportation activities.

Buy from the comfort of your home or office or use our online shopping service, where we take care of placing the order and all the management for you; This way you can buy merchandise that you can't find in the local market and compare prices with international suppliers.

How do I register or get an account?

Complete your personal data, enter the button provided below and get your account totally free, without monthly payments or annual payments and take advantage of thousands of offers when buying online:

What are your rates or what plans do you offer?

For more information about our plans or rates go to the following link:

What are my addresses in Miami?

To guarantee the delivery without delays of your merchandise, be sure to include your PTY account number when entering your address:

What is "my account" and what benefits do I get by having access to it?

“My account” is a personalized customer service tool. From there you can carry out multiple functions, such as querying the status of packages and your online purchases, making package alerts, modifying your account, adding or deleting authorized users, checking your current account status or from previous dates, making online payments, all that and more with 24-hour access. Login to “my account” now:

Do you offer home delivery service?

Yes, AIRBOX has a home delivery service in the metropolitan area and some areas on the outskirts of the city. To coordinate your delivery, please contact us at 269-9774, via WhatsApp at 69821029, to the online chat on the website, or visit the nearest Branch and confirm your address to verify that it is within our coverage area.

Update your address from "my account".

What payment methods are available?

These are the payment options: by online banking or by credit card from "my account".

  • B.A.C. bank account 104044490 AIRBOX Express SA Account. Stream
  • Banco Banistmo account 0101069079 AIRBOX Express SA Account. Stream
  • Banco General account 04-95-02-014503-2 AIRBOX Express SA Account. Savings
  • On-site payments by cash, debit cards, credit and checks. Payments with checks of $500 or more must be certified.

Send your proof of payment via WhatsApp to 6982-1029, to the online chat on the website or through the following form:

 

 

PACKAGE TRACKING

What time or how long does it take to get a package from the United States to Panama?

Nuestro tiempo de entrega Miami – Panamá es de 2 a 3 días hábiles en el plan premium. El servicio aéreo económico de 4 a 6 días hábiles y marítimo de 12 a 17 días hábiles aproximadamente.

If the merchandise requires special procedures, it will take a few additional days, subject to the response time of the Authority or Ministry to which said procedure corresponds.

How can I track or find out where my package is?

After your purchase online, your supplier will confirm the dispatch of the merchandise through a tracking number or tracking number, you can also find this information by checking the status of your order from your supplier's website. The tracking number is a code, sometimes alphanumeric, that allows you to track your package and confirm delivery to our warehouse in Miami. The most used internal carriers are: USPS, DHL, UPS, FedEx, among others.

With your tracking number you can go directly to the website of the internal carrier.

If your merchandise has proof of delivery and you have not received it, please contact us at 269-9774, via WhatsApp at 69821029, to the online chat on the website, or visit the nearest branch and provide your purchase details to that we can start a review process and rule out that the package is found with wrong or incomplete information. The information you must provide is: your name, PTY account number with AIRBOX and the tracking number or tracking your package.

Where is my package if the USPS (United States Postal Service) indicates that it has already been delivered to Miami and I have not received it yet?

Unlike other internal carriers, the delivery service through the USPS (United States Postal Service) does not work with door-to-door deliveries, that is, the USPS does not physically deliver to our address in Miami. The delivery updates on your website only show the arrival of the goods and mail at a postal building, where later a person in charge of our warehouse in Miami goes and collects, up to 2 times a day, everything consigned to our address for your subsequent breakdown and shipment to Panama.

Generally, once the USPS updates the proof of delivery in Miami, the merchandise and mail will be available in a period of 24 to 48 hours to be picked up and transferred to our warehouse in Miami.

If your merchandise has proof of delivery and you have not received it, please contact us at 269-9774, via WhatsApp at 69821029, to the online chat on the website, or visit the nearest branch and provide your purchase details to that we can start a review process and rule out that the package is found with wrong or incomplete information. The information you must provide is: your name, PTY account number with AIRBOX and the tracking number of your package.

What is Packet Alert and how can I do it?

The package alert is an option that allows you to send, in advance, the invoice and description of your purchases, in this way you can speed up the shipping process from the United States to Panama and the Customs procedures at destination. It facilitates the recognition of your purchases in the event that they arrive at our warehouse without your PTY account number, avoiding additional charges for *recognition of packages, storage in Miami and delay in the dispatch of your purchases.

*Charge for recognition of packages $ 1.99 for each package.

FREIGHT AND CUSTOMS CHARGES

What is freight charge and how is it determined?

The freight charge corresponds to the transportation service from the United States to Panama. AIRBOX does not charge volume for packages where all sides are less than 50” (inches).

To determine the freight of your merchandise, you must take into account the higher value between the actual weight and the volumetric weight. The actual weight corresponds to the physical weight of the package, either in pounds or kilos. While the volume weight, in the field of transport, is the way to express the space that a box occupies in relation to its real or physical weight. Freight rates are based on whole pounds, no fractional pound freight charge applies.

Formula for calculating volumetric weight = (Height x Length x Width) / 166.

For example: 52 x 14 x 10= 7,280 ÷ 166= 43.8 lbs volume.

What are Customs Taxes?

Customs or introduction taxes are mandatory taxes applied to goods that enter the national territory legally, collected by the public administration.

Packages with a value up to $100 (CIF value: cost + insurance + freight) are free of Customs Tax. Based on Law No. 53 of December 13, 2007, which approves the Trade Promotion Treaty between the Republic of Panama and the United States of America.

Where can I quote my purchases online?

Quote your product. Access the following link and receive a quote:

What are the special procedures and to which merchandise do they apply?

Some goods to enter the national territory require special permits that help safeguard the health and safety of the consumer. These procedures are requested by the following authorities:

  • AUPSA – Panamanian Food Safety Authority: groceries (food and beverages), supplements (food, dietary, vitamins), vitamins and others.
  • MINSA: Pharmacies and Drugs, Customs Laboratory and, if necessary, Gorgas Seal and Firefighters: all products that come into contact with the body such as: medicines, cosmetics, body creams, perfumes, reagents and others.
  • ANAM and Agricultural Quarantine: Wood goods or goods that include wood and its derivatives.

Seeds, live plants: their importation is prohibited without prior processing or permission. This procedure is carried out directly by the client and if they do not have the documentation, they may be confiscated and incinerated immediately by the Panama Agricultural Quarantine.

  • Fire Department, Customs and Environmental Health Laboratory: Paints / Aerosols.
  • Procedure valuation: bond paper and its derivatives, paper towels, paper napkins, among others.

 

Procedure costs:

AUPSA, by notification or description: $3
Pharmacies and Drugs: $8

Customs Laboratory: $15

Gorgas Stamp: $20
Firefighters: $10
Environmental Health: $20
ANAM: $45 minimum
Agricultural Quarantine: $15
Valuation: $20 minimum

ONLINE SHOPPING

What benefits do I get when buying online?

The benefits depend on your needs, however we will list some:

  • Access to thousands of stores, products and offers.
  • Make your purchases from the comfort of your home or office, without traffic jams or queues.
  • Dispose of merchandise that is not found in the local market.
  • Savings on your purchases. It allows you to compare prices at local establishments versus international providers.
  • Access to the latest in technology is concerned.
  • Among others.
How can I buy online if I don't have a credit card or PayPal?

At AIRBOX we offer you our Internet Shopping service with our corporate credit card. Receive free help from our Advisors and assistance to make your purchases. If it is your first purchase with us, the use of the credit card is Free.

Visit one of our Our stores or request your quote now:

What is the charge for making a purchase with your corporate credit card?

In addition, the freight charge and others depending on the case, the handling or use of our corporate card is 6.50 + itbms ($6.96) on purchases up to $500, for purchases over $500 an extra charge of 2% will apply on the value of the purchase .

What providers are the most recommended to buy online?

Enter the following link, where we list some of the most used providers:

https://airbox.com.pa/busca-tu-producto/

How to avoid being a victim of Internet shopping fraud?

To avoid being a victim of fraud when making purchases online, consider the following:

  • Check the reliability of the website, references, security terms.
  • Make your purchases with recognized suppliers.
  • Track the status of your purchases.

MERCHANDISE INSURANCE

What is merchandise insurance and why should I insure my purchases?

Merchandise insurance is a benefit that allows you to have coverage against possible risks that your purchases may suffer during handling and transportation from the United States to Panama. It is important that your merchandise has insurance to guarantee coverage of the risks and have total or partial compensation for the damage, as the case may be.

The merchandise insurance covers the following risks: merchandise that is damaged or damaged as a result of handling and transportation from the United States to Panama, missing according to the packing list or invoice (as long as it is confirmed that it was dispatched by the supplier) and loss of packages that have proof of door-to-door delivery at our warehouses in Miami or Panama.

What happens if I buy an item and it arrives damaged or defective in Panama?

If the damage to your merchandise is the product of handling and transportation from the United States to Panama, AIRBOX validates the attention of your claim through our insurance company. With AIRBOX all your packages are insured.

In case of damage or manufacturing defects, you must present your claim directly to the supplier.

What happens if I order an item and the supplier sends the wrong one?

If the purchase is made directly, you must file the claim with your supplier. Usually the supplier requests the return of the wrong merchandise to send the replacement or refund your money. At AIRBOX we have the package return service. Offering you a safe and reliable alternative in the process of returning merchandise. Restrictions apply.

In the event that it is through our online shopping service, you must inform us within a period not exceeding 24 hours and return the merchandise to process the claim with the supplier.

TIPS / SUGGESTIONS:

  • Packages with a value up to $100 (CIF value: cost + insurance + freight) are free of Customs Tax. Based on Law No. 53 of December 13, 2007, which approves the Trade Promotion Treaty between the Republic of Panama and the United States of America
  • AIRBOX Express does not charge volume for packages where all sides are less than 50” (inches).
  • Remember to put your PTY account number on all your purchases. Avoid additional charges for recognition of packages or storage.
  • Pre-Alert your purchases and streamline the shipping process from the United States to Panama and Customs procedures at destination.
  • Your packages are received in Miami from Monday to Friday from 8:00 am to 5:00 pm Miami time.
  • Avoid the risk of separate dispatches when making your purchases on Amazon and E-bay, check that the merchandise is sold by the same vendor or seller.