General Conditions - Airbox

General conditions

Benefits Disclaimer
AIRBOX Credit Card*  

The use of the Corporate Credit Card has a charge of $6.50 + itbms in purchases up to $500, for purchases over $500 an extra 2% of the value of the purchase will apply. 50% discount applies only to the Premium Plan and is applied to a charge of $6.50 for its use.

 

VIP Service Line - Premium Customers in Branches  

Exclusive service Customers with AIRBOX PREMIUM Plan at AIRBOX Branches.

 

VIP Service Line - Premium Customers in Branches  

Exclusive service Customers with AIRBOX PREMIUM Plan at AIRBOX Branches.

 

Personalized Attention
Home delivery *  

Free home delivery in Panama City and West Panama applies by keeping a Credit Card registered in the system for automatic charge. Free deliveries in West Panama are for loads up to 40 lbs, above this weight home delivery will have an additional charge. For coverage areas, contact our Customer Service Center.

 

Free Returns *  

The returns service is exclusive to the United States, we do not make returns to China. This benefit is FREE up to 10 pounds of weight, above this you will be offered a special shipping rate. We cannot return material classified as HAZMAT or Hazardous. Does not apply for Economy rate.

 

Weight Volume *  

Payment of the actual weight, applies to packages with measures less than 50 inches and that have used the Premium Plan. Economy and Premium service packages with more than 50″ at one of their ends will be billed according to their volumetric weight.

 

AIRBOX PLUS program*  

The "Airbox plus" program will be valid as of January 1, 2022, and will remain in force for an unlimited time, unless AIRBOX announces to its clients through the different digital or written means of communication, the culmination of the program. The pounds will be valid for one (1) calendar year and will remain in force until December 31 of the current year, after this period, the pounds that could not be used will be invalid. The client will be able to accumulate their pounds again as of January 1 of the next calendar year. This promotion applies only to personal customers.

 

Access to purchases of amazon prime products  

Exclusive service Customers with AIRBOX PREMIUM Plan at AIRBOX Branches.

 

Rerouting (Cargo transfer to any branch or home route for FREE)  

Exclusive service Customers with AIRBOX PREMIUM Plan at AIRBOX Branches. The client must request the transfer through our Customer Service Center and it will be effective within 24 to 48 hours of the request.

 

Purchase on Credit Plan 60/40  

Does not apply to purchases over $500 FOB. The benefit applies to purchases made with the Airbox Express Corporate Credit Card. Merchandise will not be delivered until payment of the total amount invoiced, corresponding to 40%. Packages of the Economy and Premium services with more than 50″ at one of their ends will be invoiced according to their volumetric weight. The amount reflected in the quote is an approximate according to the weight and dimensions provided by the client/supplier. It may vary at the time of receiving your order. In case of variations or receiving multiple shipments, the client must cover the difference invoiced, prior to the withdrawal of their merchandise. The client has 30 calendar days to withdraw and settle the total packages invoiced as a result of their quote. Once expired, a storage charge of $.50 per day will be generated. After 60 calendar days, if the client has not picked up his package or made any contact with the company, the package will become the property of AIRBOX EXPRESS S. de RL

 

0% tax in Florida, US *  

*The sales tax exemption (Sales Tax) in the United States applies to purchases made in participating stores and that are shipped to our address at 7801 NW 37th ST, Doral FL 33195-6503. It is the customer's responsibility to verify that the store grants the waiver shown at the time of purchase. AIRBOX EXPRESS S. de RL is not responsible for the application of said exemption by the store. For more details contact us at 269-9774.

 

Duty-free merchandise with a value of less than $100 CIF in Panama *  

The tax exemption in Panama applies to packages that are brought by air and have a value of less than $100 CIF. Law No. 53 of December 13, 2007 of the TPC Panama and the United States.

 

Locker 24/7 (Boxit)  

applies when keeping a Credit Card registered in the system for automatic charge.

 

Referral program *  

The credit applies if the referral brings their 1st package in the first 30 days of their affiliation. The Economy and Supereconomic+ plans will receive $5 per referral and the Premium plan will receive $15 per referral. The credit will be made within the next 30 calendar days after the arrival of your package and if it is picked up at the counter.

 

Rapid AIRBOX delivery  

Exclusive service Customers with AIRBOX PREMIUM Plan at AIRBOX Branches.

 

Insured Merchandise  

Merchandise up to $100 FOB applies a fee of $1.05. Merchandise with greater value will be applied $2.00 of the first $100 FOB and $1.50 for each subsequent $100 FOB. *If the damage to your merchandise is the product of handling and transportation from the United States to Panama, Airbox Express validates the attention of your claim through our insurance company. With Airbox Express all your packages are insured.
Damage or factory defects must be handled with the supplier.*

 

VIP Telephone Service  

Exclusive service Customers with AIRBOX PREMIUM Plan at AIRBOX Branches.

 

Free Mail  

£3 free mail per month. You must bring at least 3 packages billed in Premium Rate in the month

 

Free Disposal of Promotional Mail  

Customer must request their credit through our Customer Service Center to make it effective to their account