Recommendations for the importation of your medicines and topical products.

Here are some recommendations we give you so that you can receive your topical medications and articles on time:

  • Any medication, or product that has a medicinal component, must carry a prescription.
  • You should always attach your ID or passport. Immigration Cards are not accepted.
  • You should always submit an attached prescription if it was not sent directly from a US pharmacy.
  • You should always submit an invoice for any topical product - creams for skin, cosmetics, shampoo or conditioners, aromatic oils, perfumes, repellents, eye drops or any product that comes in contact with the skin.
  • The process lasts 12 to 15 business days, once the process is started before Pharmacies and Drugs.


Any recipe to meet the following general requirements:

  • Name of public health institution or prescribing physician
  • Patient's full name, age and date of prescription
  • Generic and commercial product name
  • Concentration or potency, pharmaceutical form, route of administration, amount of product dose, treatment days. Amount and prescribed doses should coincide with the days of treatment.
  • Full name, professional registration number, specialty and phone number of prescribing physician.
  • Instructions for use
  • Signature by hand and with ink of the prescribing physician.


For chronic conditions, the doctor will use the long-term prescription, which is valid for three prescriptions of the same drug, corresponding to 3 months of treatment. Recipes for long-term use should include the words "Long-serving recipe"

We hope that these recommendations are useful and that way your merchandise can be processed expeditiously.

Important notes:
  • The authorization process for the importation of products classified as drugs or drugs is not a process requested by Airbox Express, but by the National Department of Pharmacies and Drugs of the Ministry of Health. The cost to perform this procedure with Airbox Express is $ 8.
  • If you want to be informed of products controlled by the Department of Pharmacies and Drugs, visit their website by CLICK HERE
  • If you wish to download the resolution issued by the Department of Pharmacies and Drugs CLICK HERE (spanish).


For any additional questions or doubts do not hesitate to contact us by calling 269-9774 or write us through our LIVE CHAT located at the bottom.



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