Register! Obtain an account and take advantage of great offers purchasing through the internet.
By maintaining your own physical address in the United States, you, will be permitted to receive your documents and packages quickly and securely.
To guarantee the receipt, make sure you include your PTY number in the address, as follows:
Packages weighing less than 40 pounds or less than 50 inches on all sides.
Packages weighing more than 40 pounds or measuring more than 50 inches on either side.
R: A: The freight charge corresponds to the transportation service from the United States to Panama. Airbox Express does not charge on volumetric size on packages which are less than 50” (inches), on each side.
To determine the freight charge for your merchandise, you should take the largest value of real weight and volumetric weight, then apply the freight charge:
Volumetric Weight = (Height x Length x Width) / 166.
For example: 52 x 14 x 10 = 7,280 ÷ 166= 43.8 lbs. volume
A: Customs or import duties are obligatory fees applied to all goods that are legally introduced to the national territory and are collected by the public administration of the country.
Packages with value of up to $100 CIF (cost + insurance + freight), are free of customs duties based on Panamanian Law “Ley N° 53 de 13 de Diciembre de 2007” which is approved by the U.S. – Panama Trade Promotion Agreement (TPA).
A: Quote your Products by accessing the link below.
A: With Airbox Express your online purchases are insured. The purpose for insuring your merchandise is to guarantee any risks produced by accidental situations during its handling and transportation from the United States to Panama. It is based on transferring the risks to an insurance company which will cover all or part severance for damages based on a case study.
A: In order for some merchandise to enter the national territory, it may require a special permit which may safeguard the health and security of the consumer. These procedures are required by the following authorities:
Edibles (food and beverages); supplements (dietary, nutritional, vitamins and minerals), etc.
All products which are for bodily contact such as: medication, cosmetics, body lotions and cream, perfume, reactive ingredients, and etc.
Merchandise made of wood or that which include wood or its derivatives; seeds or live plants: Importation of such items is prohibited without appropriate processing or previous permission. This process is made directly by the client and if no documentation is provided, it runs the risk of being confiscated or incinerated immediately by the Agriculture & Livestock Quarantine of Panama.
Paint / Aerosols
Bond paper and derivatives, paper towels, paper napkins, and etc.
Processing Costs: $5,
AUPSA (notifications or descriptions): $5, Drugs & Pharmaceuticals: $15, Customs Laboratory: $15, Gorgas Seal: $20, Firefighters: $15, Environmental Health: : $20,
ANAM: $45 minimum, Agriculture & Livestock: $40, Value: $20 minimum
A: The benefits depend on your needs, some are listed below:
A: At Airbox Express, we offer you our Internet Shopping Service with our corporative credit card. Get free advice and assistance by our Advisors and Assistants to make your purchases.
Visit one of our Branch Offices or get a quote:
R: Dar click al botton donde aparecen proveedores sugeridos.
A: To avoid becoming a victim of internet shopping fraud, consider the following:
A: It is a personalized Customer Service tool. Access it through our website: ww.airbox.com.pa, in the “Access your Account” option, and you may view a variety of options such as: consultation, modifications to your account and making payments online, 24 hours.
From your account you may:
Ingrese a su cuenta ahora:
A: The Package Alert is an option which allows you to facilitate the shipping process from the United States to Panama; along with all customs processing as it reaches its destination. It facilitates the recognition of your merchandise in case it arrives to our warehouse without an account number or PTY# and avoiding additional charges by *recognizing packages; storage in Miami and delay of dispatching of your purchases.
*Recognition Charges of Packages is $3.90 per package.
A: After your internet purchase has been completed, your provider will send you a shipping confirmation of the merchandise, along with a tracking number, and you can find this check this information by reviewing the status of your order from your provider`s webpage. The tracking number is a code that in some cases is alphabetized for universal use and allows for follow-up of your package and delivery confirmation at our warehouse in Miami. Our main internal transporters are: FedEx, UPS, DHL, USPS, Laser Ship, among others.
With the tracking number you may go directly to the internal transporter`s web page through our website: www.airbox.com.pa, in the “Track my Package” option to confirm the delivery to our Miami warehouse.
If your merchandise has proof of delivery and has not yet been received, please contact our Customer Service Department at 269-9774, online chat, or visit a Branch Office nearest you.
A: The USPS (United States Postal Service) is not a door-to-door service. The webpage update only determines delivery of merchandise or mail to an established zip code. The person in-charge of our warehouse in Miami receives all packages delivered to that zip code and it may take up to two (2) days for the transfer process to take place. Finally, the consolidation and registry is prepared for shipment to Panama.
Once USPS has updated proof of delivery in Miami the merchandise and mail is available within 24 to 48 hours to be picked-up and transferred to our warehouse in Miami.
A: If the damages of your merchandise are due to handling and transportation from the United States to Panama, Airbox Express will validate and prepare the claim covered by our insurance company. Airbox Express insures all are packages.
Damages or defects which are factory related should be handled by the provider.
A: You should make your claim to the provider. Usually the provider requests a return of erroneous merchandise and will ship the replacement, and will only recognize the cost of shipping within the United States. You will need to assume the shipping cost from Panama to the United States. Airbox Express offers International Courier Service with 100% competitive prices.
Consult our International Courier shipping fees/costs with our Customer Service Department at 269-9774, online chat or visit the Branch Office nearest you.